My Geek Score: It’s been a few weeks since my 5 was working on smart tv, and I still haven’t been able to get the television to work. I wish there were a simple solution to fixing the issue. What are you experiencing?
I guess one of the most popular questions in this area is “how do I fix catch up tv not working on smart tv,” and it’s a question that I get a lot of emails about.
There are many things that can go wrong with your 5. The reason for these problems is that your TV has an advanced feature called Wi-Fi Direct (or Wi-Fi Direct for short), which uses your home network to connect devices together. In order for this feature to work, your TV must have access to the internet. This is done via an internet connection cable coming from the back of your TV or from the nearest internet service provider (ISP). Many times, this connection cable is accidentally cut or disconnected, which can cause issues with your
catch up tv not working on smart tv due to a range of issues.
You can fix any of these challenges by following these steps:
1) Plugin any power source into the back of your TV (i.e., wall plug)
2) Open up all of your apps except for Netflix and YouTube. For example, if you are viewing YouTube through Netflix then you would open up both apps in their respective tabs/windows/panels
3) Go into Settings -> Apps -> Turn off Wi-Fi Direct -> yes or no depending on how you want it turned off
4) Once all apps are closed, go into Settings -> Sync -> turn off sync and restart the device if needed
5) Reboot your TV if necessary
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